Privacy Policy
Last Updated: April 15, 2025
Welcome to Tags Clinic! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Tags Clinic ("we," "us," or "our") collects, uses, stores, and safeguards your data when you use our services, including our website, in-person services, "Book Now" appointment system, and "Get in Line" service (collectively, "the Services").
1. Information We Collect
We collect the following types of information to provide and improve the Services:
1.1 Personal Information
- Get in Line and Book Now Services: When you use our online forms or appointment scheduling, we collect:
- Name
- Email address
- Phone number
- Vehicle Identification Number (VIN)
- License plate number (optional)
- Message or additional details (optional)
- Referral source (e.g., how you heard about us)
- In-Person Services: For services like Live Scan fingerprinting, notary public, or passport photos, we may collect:
- Government-issued ID details
- Fingerprints
- Photographs
- Other identifiers as required by law
- Payment Information: When you pay for premium services, we collect:
- Payment method details (processed securely via third-party payment processors like Stripe)
- Billing information (e.g., name, address)
1.2 Service-Related Information
- Details about the services you request, such as:
- Registration renewals
- Title transfers
- Vehicle inspections (e.g., VIN verification, Uber/Lyft inspections)
- Permits (e.g., trip permits, moving permits)
- Citation payments
1.3 Usage Data
- Website Interactions: We collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Analytics: We use tools like Google Analytics to track aggregated usage patterns.
1.4 Cookies and Tracking Technologies
- We use cookies and similar technologies to:
- Enhance user experience (e.g., remembering preferences)
- Analyze website performance
- Deliver personalized content
- You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
- Provide and manage the Services (e.g., process registrations, schedule appointments)
- Communicate with you about your requests, appointments, or payments
- Verify compliance with California DMV regulations
- Improve our Services through analytics and feedback
- Send promotional offers or updates (with your consent)
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties like Calendly (for appointments), Stripe (for payments), or Live Scan operators, who process data on our behalf.
- California DMV: To fulfill vehicle-related services as an authorized partner.
- Legal Authorities: When required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Under the CCPA and GDPR (if applicable), you may have the right to:
- Access your personal information
- Request deletion of your data
- Opt out of promotional communications
- Request corrections to inaccurate data
To exercise these rights, contact us at admin@tagsclinic.com.
6. Data Retention
We retain your data only as long as necessary to provide the Services or comply with legal obligations. For example, we may retain VINs and service records as required by DMV regulations.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., California DMV). We are not responsible for their privacy practices.
8. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect data from children.
9. International Users
If you access our Services from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact: