Terms of Service for Tenants

Last Updated: February 17, 2026

These Terms of Service for Tenants ("Tenant Terms") govern your organization's use of the TagsClinic platform (the "Platform") provided by Tags Clinic ("we," "us," or "our"). By accessing or using the Platform as a tenant (e.g., an authorized business using our software to run your own DMV-related services), you ("Tenant," "you," or "your") agree to be bound by these Tenant Terms. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

1. Scope and Relationship

  • These Tenant Terms apply to the B2B relationship between you (the tenant organization) and us (the platform provider). They do not replace the need for you to maintain your own customer-facing terms and privacy policy for the end users who interact with your business through the Platform.
  • You are the data controller for personal data of your end customers that you collect or process through the Platform. We act as a data processor for that data when we host, store, and process it on your behalf. Our handling of that data is further described in our Privacy Policy for Tenants.

2. License and Use

  • We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business operations in accordance with these Tenant Terms and any applicable order or agreement.
  • You may use the Platform only for lawful purposes and in compliance with applicable law, including California DMV requirements and privacy laws (e.g., DPPA, CCPA). You are responsible for ensuring that your use of the Platform and any data you submit complies with your own legal obligations.

3. Tenant Obligations

You agree to:

  • Provide accurate and complete information when registering and configuring your tenant account (e.g., business name, locations, users).
  • Maintain the security of your account credentials and be responsible for all activity under your account.
  • Use the Platform in a manner that does not interfere with our systems or other tenants.
  • Not resell, sublicense, or provide the Platform as a service to third parties unless expressly agreed in writing.
  • Maintain your own terms of service and privacy policy for your end customers, where required by law, and ensure that your collection and use of end-customer data through the Platform is consistent with those policies and applicable law.

4. Fees and Payment

  • Fees for use of the Platform (if any) will be set out in an order form, quote, or separate agreement. You agree to pay all applicable fees when due.
  • We may change fees upon reasonable notice. Continued use after the effective date of a fee change constitutes acceptance.
  • Your payment processing: You may use your own point-of-sale systems and/or payment processors to collect payment from your end customers. Such arrangements are between you and your chosen provider. We are not responsible for your choice of POS or payment method, for PCI or other compliance of those providers, or for any disputes, errors, or losses arising from your payment processing.

5. Data Ownership and Processing

  • Your data: You retain all rights to the data you submit to the Platform (including end-customer data that you input or that is collected through check-in and related flows). We do not use your data for our own marketing or for purposes unrelated to providing and improving the Platform.
  • Processing: We process your data only as necessary to provide the Platform, support you, comply with law, and as described in our Privacy Policy for Tenants. We may use subprocessors; we require them to protect your data consistent with our commitments.

6. Support and Availability

  • We will use reasonable efforts to keep the Platform available. We do not guarantee uninterrupted access and may perform maintenance with or without notice. Any SLA or support levels will be as set out in a separate agreement, if applicable.

7. Confidentiality

  • Each party will keep the other's confidential information (including business and technical information) confidential and use it only for the purpose of performing under these Tenant Terms or as otherwise permitted in writing.

8. Limitation of Liability

  • To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business opportunity, arising from or related to your use of the Platform or these Tenant Terms. Our total liability for any claims arising under or in connection with these Tenant Terms will not exceed the fees paid by you in the twelve (12) months preceding the claim (or, if no fees apply, one hundred U.S. dollars).

9. Indemnification

  • You agree to indemnify and hold us harmless from any claims, damages, losses, or costs (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Tenant Terms, or your violation of any law or the rights of a third party (including your end customers).

10. Termination

  • We may suspend or terminate your access to the Platform for breach of these Tenant Terms, non-payment, or for any reason with reasonable notice where feasible. You may terminate by ceasing use and closing your account as provided in our processes.
  • Upon termination, your right to use the Platform ceases. We will, upon request and where technically practicable, provide you with an export of your data in a reasonable format within a reasonable period, after which we may delete your data in accordance with our retention practices.

11. Changes to These Tenant Terms

  • We may update these Tenant Terms from time to time. We will post the updated terms and update the "Last Updated" date. Material changes may be communicated by email or in-Platform notice. Continued use of the Platform after the effective date of changes constitutes acceptance of the updated Tenant Terms.

12. General

  • Governing law: These Tenant Terms are governed by the laws of the State of California without regard to conflict of law principles. Any disputes will be resolved in the courts of San Diego County, California (or by binding arbitration if agreed in a separate agreement).
  • Entire agreement: These Tenant Terms, together with our Privacy Policy for Tenants and any applicable order or agreement, constitute the entire agreement between you and us regarding the Platform.
  • Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

13. Contact

For questions about these Tenant Terms: